Purchase Policy

Welcome to ACE Marmita Industrial. Before making a purchase on our website, we recommend carefully reading our purchasing policy. By placing an order, you agree to the following terms and conditions.

1. Products

All our industrial equipment, kettles, mixers, and food machinery are manufactured under high-quality standards. The images shown on the site are illustrative and may slightly vary from the final product depending on customizations or technical updates.

2. Quotes and Orders

  • Prices shown may be subject to change without prior notice.
  • Some products require a personalized quote depending on the requested capacity, voltage, or configuration.
  • The order will be confirmed once the corresponding payment or agreed deposit is received.

3. Payment Methods

We accept the following payment methods:

  • Bank transfer
  • Credit and debit cards
  • PayPal (if applicable)
  • Other methods previously agreed upon

For custom orders, a deposit may be requested before starting production.

4. Shipping and Delivery

  • We ship nationally and internationally.
  • Delivery time will depend on the type of equipment and destination.
  • Shipping costs will be calculated before confirming the order.
  • ACE Marmita Industrial is not responsible for delays caused by customs, transportation, or external factors.

5. Warranty

Our products come with a warranty against manufacturing defects.

The warranty does not cover:

  • Incorrect use of the equipment
  • Improper installation
  • Modifications made by third parties
  • Damage due to mishandling or poor maintenance

To request warranty service, the customer must present proof of purchase and evidence of the problem.

6. Changes and Cancellations

  • Custom or made-to-order products cannot be canceled once production has started.
  • Any modifications must be requested before the manufacturing process begins.
  • Approved cancellations may be subject to administrative fees.

7. Returns

Due to the industrial nature of our products, returns will only be accepted in case of proven manufacturing defects.

The customer must notify any issues within the first 7 days after receiving the product.

8. Technical Support

We offer technical assistance and customer service to resolve questions about installation, operation, and maintenance of the equipment.

9. Data Protection

All information provided by our customers will be treated confidentially and used solely for commercial and customer service purposes.

10. Contact

If you have questions about our purchasing policy, you can contact us through: