Return Policy

🚚 Shipping, Returns and Refunds Policy

📦 Shipping

Orders are processed and shipped within 3 to 7 business days after payment confirmation.
The time may vary depending on the quantity ordered and production times, so the specific order information will prevail.

We work with multiple courier companies, including:
FedEx, DHL, UPS, EMS, among others.

⏱ Estimated delivery times

  • Standard shipping: 6 – 8 business days
  • Economy shipping: 15 – 45 business days

📌 Note: The timeframes are estimates and may be affected by order volume, weather, or other logistical factors. In case of delay, you will be notified by email.

💰 Costs and taxes

The total order price includes only:

  • Product
  • Shipping

The customer is responsible for:

  • Import duties
  • Tariffs
  • Other applicable customs charges

⚠️ Common shipping issues

If any of the following cases occur, please contact us:

  • The shipping cost is too high
  • You cannot place the order due to shipping restrictions
  • The shipping calculation is not accurate (especially for large machinery, which is usually shipped by sea)

🔄 Return Policy

We want to ensure a safe shopping experience. If you are not satisfied, you can request a return within 30 days after receipt

✅ Accepted cases

  • Missing products in the order → the missing item will be refunded
  • Order not processed → cancellation and full refund
  • Out of stock product → alternative option or full refund

❌ Non-refundable cases

  • Customized products
  • Orders in process or shipped
  • Incorrect address or delivery failure due to customer reasons
  • Delivery delays (estimated dates not guaranteed)

📋 Return Process

To initiate a return:

  1. Contact: info@ace-chn.com
  2. Provide:
    • Order number
    • Product description
    • Contact Information
    • (Optional) Product photos

If the return is approved:

  • You will receive shipping instructions
  • You must use the indicated carrier
  • Return costs are borne by the customer

⚠️ Returns without prior request are not accepted

💸 Refund Policy

📌 Before shipping

  • Cancellation possible → full refund

📌 After processing

  • Cancellations and refunds are not allowed

📌 Order in transit

  • Cannot be canceled, modified, or refunded
  • Address issues may incur additional costs

📌 Delivery failed

No refunds accepted if:

  • Incorrect address
  • No one receives the package
  • Order refusal
  • Incorrect recipient information

⏳ Refund processing time

  • Processing: 2 – 5 business days
  • Bank cards: 3 – 10 business days
  • PayPal: immediate

📞 Customer service

If you need urgent help or more information:

Wenzhou Ace Machinery Co., Ltd
No. 545, Jinhai 3rd Avenue
Economic and Technological Development Zone
Wenzhou, Zhejiang, China