Shipping Policy
Products will be shipped within 3 to 7 business days after receiving the order payment. Processing time may vary depending on the quantity ordered and production schedules, so the specific information for each order will prevail.
In order to provide better service, we work with various shipping companies such as FedEx, DHL, UPS, EMS, among others.
- Standard shipping: orders are usually delivered within 6 to 8 business days from the shipping date.
- Economy shipping: orders are usually delivered within 15 to 45 business days from the shipping date.
If you need faster shipping or wish to specify a transportation method, please do not hesitate to contact us.
Please note that delivery times are estimated and may vary due to order volume or other circumstances, such as adverse weather conditions. In case of unexpected delays, we will inform you by email.
The total order cost includes only the product price and shipping. The customer is responsible for any additional import expenses that may apply in their country, such as taxes, duties, or other charges.
If you experience any of the following issues during your purchase, please contact us:
- You find the shipping cost too high.
- You cannot complete the order due to an error indicating that we do not ship to your country.
- The shipping cost for large machinery is not calculated correctly (as it is usually shipped by sea).
Customer Service
We understand that some customers need their products urgently. Therefore, we offer support via email and online chat to provide you with information about our products and services.
Contact:
- Email: info@ace-chn.com
- WhatsApp: +86 18626835909
Wenzhou Ace Machinery Co., Ltd
No. 545, Jinhai 3rd Avenue,
Wenzhou Economic and Technological Development Zone,
Wenzhou, Zhejiang, China
